- For most services we require a $50 refundable deposit.
- CONSULTATIONS are $25 and must be prepaid in full before an appointment
- Deposit and prepay to: Venmo: DH Estetica INC. PayPal: info@dhestetica.com
- At the salon we do accept all major cards except AMEX.
- We have a standard 24-hour cancellation/reschedule policy. If you need to cancel or reschedule your appointment, you must do so 24 hours prior to your appointment. If you fail to do so your $50 deposit will be lost/card on file will be charged the $50 fee.
- PLEASE NOTE!!! you will be charged a late fee REGARDLESS of the reason for cancellation/no show. Please understand: we have to partially compensate our staff for lost time and income. Thank you for understanding!
- NO SHOW/NO CALL. If you do not show up to your appointment we may not book with you in the future.
- NOTE: for all services you will get 2 requests to confirm your appointment. If you do not confirm your appointment after 2 requests your appointment WILL be CANCELLED and you WILL BE CHARGED the late cancellation fee.
- Hair Extensions services: 50% deposit required at the time of the booking. In case of a timely cancellation 25% is kept to partially justify the hair cost. If you happen to cancel a hair extensions appointment in less than 24 hrs NONE of the 50% deposit is refunded.
Cancellations, No Shows, & Payment Info
Treat your stylist and fellow clients the way you want them to treat you.
THE GOLDEN RULE OF DH ESTETIKA:
SALON POLICIES
THANK YOU FOR UNDERSTANDING!
- We do have cameras in place that record 24/7.
- About 80% of our clients successfully make and modify appointments online. We do not have a full time receptionist on duty. If you happen to call to make an appointment or have a question please do not get upset if we don’t pick up the phone right away. We will call you back as soon as we can. If we don’t return a phone call within 12 hours please CALL AGAIN. Voice messages get jammed sometimes. If we cannot clearly hear the call back number we are not able to return your call.
- When you call to schedule/cancel/reschedule please leave a voice message. We only call back if you leave a voice message with your call back phone number.
- Be on time for your appointment. If you are 15 or more minutes late we may not be able to provide service and you would have to reschedule and pay a late cancellation fee.
- If you receive a time sensitive discount offer from us you can reschedule to a later time (within one week) ONCE without losing the deal.
- Sorry, we do not take AMEX or checks.
- We try our best to cater to all or almost all hair types. However currently we are a small boutique salon and we do not have experts in all hair types and textures. Please make sure you describe your hair precisely when making a new appointment. It especially concerns Keratin hair treatments as we may not have products that can help to achieve a desired effect on heavily textured hair.
- We do our best to take you for your appointment on time. However things happen, so please be aware of a reasonable wait time which is up to 15 min. We will contact you if for some reason we run more than 15 minutes late.
